IKEA

CLIENT: CORUM GROUP

REGION: EASTERN EUROPE

FOUNDED: 1889

MARKET SHARE: 50% OF UKRAINIAN MINING MARKET

SPHERE: MECHANIC ENGINEERING, MINING

COOPERATION SINCE: 2017

What problems did the client face? To determine growth drivers of NPS within every factor, the points of client pain and the priorities in improvement.

What did we offer to the client? To analyze the loyalty of customers using the equipment for the mining industry, multifactorial NPS of brand, production and service processes.

What results did we get? We calculated the NPS index for a brand for 14 types of product categories and customer service processes.

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