CLIENT: CORUM GROUP
REGION: EASTERN EUROPE
MARKET SHARE: 50% OF UKRAINIAN MINING MARKET
SPHERE: MECHANIC ENGINEERING, MINING
COOPERATION SINCE: 2017
What problems did the client face? To determine growth drivers of NPS within every factor, the points of client pain and the priorities in improvement.
What did we offer to the client? To analyze the loyalty of customers using the equipment for the mining industry, multifactorial NPS of brand, production and service processes.
What results did we get? We calculated the NPS index for a brand for 14 types of product categories and customer service processes.