Customers & employees CX

Make your customers and employees happy

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Services in numbers

93%

Of add-on sales performance less if employees are not satisfied

74%

Of additional sales growth observed after CX improvement

82%

Of our clients mentioned high employees outflow

It takes 12 positive customer experiences to make up for one negative experience.

33% of consumers would recommend a brand that provides a quick but ineffective response.

70% of buying experiences are based on how the customer feels they are being treated.

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Sample of Customer Experience program and analytical report.

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How it works?

  • Share your request
  • We segment your employees
  • We mark main touchpoints
  • We correlate emotions with add-on sales
  • You grow your add-on sales and make your employees happy

Our high quality standarts

  • Net happiness score measurement

  • verified
  • All mood pallet study

  • verified
  • NPS and NHS correlation

  • verified
  • Big data forecasts

They have already improved their performance

jysk - Customers & employees CX

Jysk

“The polls are carried out with a certain frequency in order to keep track in time; the procedure has been done for decades. We conduct them once in half a year, measure brand knowledge, brand attitude, consumer perception of price level, quality level compared to specific competitors as well as how our consumers perceive the level of service in the store, that is, we evaluate all the factors. ”

ipsos - Customers & employees CX

Ipsos-Comcon

“When there are requests for mystery shoppers we consider Scheduling Worldwide in the first place. ”

socar - Customers & employees CX

Socar

“Socar highly recommends 4Service as a reliable partner. They conduct high quality quantitative and qualitative studies and provide invaluable guidance on how to move forward.”

karcher - Customers & employees CX

Karcher

“We started out with an open audit concept. But this concept did not reflect our real goals. In other words, the customer’s point of view was missing from the equation. And then we decided, after receiving the first results from our Russian colleagues, to start afresh with mystery shopping as a new tool to improve our sales performance.”

kamaz - Customers & employees CX

Kamaz

“4Service offers high quality investigations and we are absolutely delighted with their results which help us evaluate customer loyalty and influence how we improve on our service. We feel 100% certain we have made the right decision in choosing 4Service to conduct this work for us.”

Improve your customer experience

The easier your customer interacts with product and reaches your company – the longer he stays with you, becomes your company promoter and more willingly makes additional purchase

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6 Things You Didn’t Know About Your Employees

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