Web social media

Explore your web awareness and customers feedback with us.

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Services in numbers

79%

Of customers make their choice after brand review in social media

99%

Of our research confirmed that critical feedbacks are ignored

75%

Of clients stated that brand image in social media is a key factor to buy

70% of buying experiences are based on how the customer feels they are being treated.

It takes 12 positive customer experiences to make up for one negative experience.

33% of consumers would recommend a brand that provides a quick but ineffective response.

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Sample of Customer Experience program and analytical report.

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How it works?

  • Give us your brand name
  • We launch our machine research
  • We analyze the tonality of feedbacks
  • We build a strategy of interaction
  • You grow your brand awareness

Benefits

  • Own methods of monitoring

  • verified
  • Tonality of feedback analysis

  • verified
  • Quality assurance process

  • verified
  • Data-driven conclusions

They have already improved their performance

karcher - Web social media

Karcher

“We started out with an open audit concept. But this concept did not reflect our real goals. In other words, the customer’s point of view was missing from the equation. And then we decided, after receiving the first results from our Russian colleagues, to start afresh with mystery shopping as a new tool to improve our sales performance.”

kamaz - Web social media

Kamaz

“4Service offers high quality investigations and we are absolutely delighted with their results which help us evaluate customer loyalty and influence how we improve on our service. We feel 100% certain we have made the right decision in choosing 4Service to conduct this work for us.”

bbb - Web social media

Better Business

“Quick and efficient fieldwork. Prompt responses and updates from the primary contact.”

ipsos - Web social media

Ipsos-Comcon

“When there are requests for mystery shoppers we consider Scheduling Worldwide in the first place. ”

jysk - Web social media

Jysk

“The polls are carried out with a certain frequency in order to keep track in time; the procedure has been done for decades. We conduct them once in half a year, measure brand knowledge, brand attitude, consumer perception of price level, quality level compared to specific competitors as well as how our consumers perceive the level of service in the store, that is, we evaluate all the factors. ”

socar - Web social media

Socar

“Socar highly recommends 4Service as a reliable partner. They conduct high quality quantitative and qualitative studies and provide invaluable guidance on how to move forward.”

Find new opportunities using Web Social Media for your brand!

Social media contribute to changing social discourse and create a platform on the basis of which trends and forecasts are formed, topics in which vary from environment and politics to technology and the entertainment industry.

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