Moments, when lack of customer service can ruin the whole business

There is one local shop of healthy food, located next to my house. It is my favorite shop to buy natural milk and butter, as I like its high quality, natural ingredients, and service. Girls are always smiling here and glad to serve a patron! I used to look through new goods to estimate them and was surprised to find some amazing butter. There was not enough information on the label, so I have decided to ask for it. I called a sales assistance, but that girl told me that she can’t answer this question. I was confused because I saw such a service there for the first time. So, I decided to try it and also took my favorite homemade cheese as I have run out of it. When I went to the cashier desk, there was nobody. I called for a girl, but didn’t get any answer. Usually there were several ladies working. I spent about 10 minutes there, when I saw this young lady coming to me. She excused for waiting and offered me to get a small yogurt as a gift. I agreed to take it because I started feeling a bit nervous. But it was not all! The cash desk made such a strange noise that this girl became afraid of it. As a result, she couldn’t process my buying and I had nothing to do, just to leave a shop as I was not going to spend 30 minutes more there. Now I don’t have any wish to come back there again, when I see this girl at the cashier desk. That is how one person can leave a negative impression of the shop! #ilovescheduling