Find your service & Customer Experience strengths and weaknesses. Find

Find out and solve your company's User Experience issues. Find and Solve

Motivational Mystery Shopping

Boost your sales with our Motivational Mystery Shopping program design

Get Started Now PDF Presentation
Services in numbers

Clients confirmed they had a sales growth during the program


Average target products growth after second stage of the program


Budgets economy comparing with direct marketing

How does we works?
  • You fill out the request
  • Give us a sales target you want to achieve
  • We share our success cases
  • We design project mechanics
  • You boost your sales up to 50%
Our high quality standards
  • Motivational Mystery Shopping

    Project design according to your sales targets

  • verified
  • Report

    Shoppers grading-based selection

  • verified
  • Mystery employee

    Cross-continental experience

  • verified
  • Smart cases and results guarantee

    Smart cases and results guarantee

They have already improved their performance

“A large base of mystery shoppers allows evaluating the quality of service with the coverage of the whole country. Comfortable functionality of the report-system allows producing the statistic data in the frame of each store and consultant, in addition to the questionnaire components. Such a method of data flow allows to rapidly monitor the level of service, as well as to provide prompt feedback to our employees. All of the above help us to greatly increase the level of professionalism.”


“It’s worth noting the following advantages of working with 4Service Group: – User friendliness of “Shopmetrics” platform. – A large base of mystery shoppers, thus facilitating “rotation” standards. – Flexibility and high-professionalism of the project team. As a result of our experience, UniCreditBank would like to fully recommend 4Service Group as a reliable and competent Mystery Shopping provider.”


“The polls are carried out with a certain frequency in order to keep track in time; the procedure has been done for decades. We conduct them once in half a year, measure brand knowledge, brand attitude, consumer perception of price level, quality level compared to specific competitors as well as how our consumers perceive the level of service in the store, that is, we evaluate all the factors. ”


“We started out with an open audit concept. But this concept did not reflect our real goals. In other words, the customer’s point of view was missing from the equation. And then we decided, after receiving the first results from our Russian colleagues, to start afresh with mystery shopping as a new tool to improve our sales performance.”

Better Business

“Quick and efficient fieldwork. Prompt responses and updates from the primary contact.”

Read More ›
Know the facts about how your employees perform their duties and making additional offers to the clients

Involve all employees, create positive perception of the program totally directed at motivation

Know more
6 Things You Didn’t Know About Your Employees

PDFLeave your e-mail for get PDF