Scheduling Worldwide
by 4Service

Global market research company

We design research and develop brands

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How we work

statistics

Full cycle research design

Integrated & creative partner

In case you need to design and create your market research from scratch and find service insights

strategy

Project approach

Fieldwork & strategic partner

Whether you already have a brief and you need a tactic partner for your product or end client

Our valuable clients

ford
intel
karcher
renault
adidas
burger-king
puma
shell
vodafone

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become a part of our Global service family.

Numbers we
are proud of

55+

Countries coverage

450+

Ongoing projects

29

Languages we speak

4.5M

Service evaluations

98%

of clients extend the contracts from year to year

18

Years of experience

Client cases

What companies say about us

Karcher

“We started out with an open audit concept. But this concept did not reflect our real goals. In other words, the customer’s point of view was missing from the equation. And then we decided, after receiving the first results from our Russian colleagues, to start afresh with mystery shopping as a new tool to improve our sales performance.”

Better Business

“Quick and efficient fieldwork. Prompt responses and updates from the primary contact.”

GetTaxi

“While working on the projects, 4Service has demonstrated it’s ability to approach the tasks with full responsibility, to perform the work properly and in time. Distinctive features of the «Scheduling Worldwide» work are its high professionalism, organization of the employees and experience in improving customer service.”

Kamaz

“4Service offers high quality investigations and we are absolutely delighted with their results which help us evaluate customer loyalty and influence how we improve on our service. We feel 100% certain we have made the right decision in choosing 4Service to conduct this work for us.”

Ipsos-Comcon

“When there are requests for mystery shoppers we consider Scheduling Worldwide in the first place. ”

Nivea

“A large base of mystery shoppers allows evaluating the quality of service with the coverage of the whole country. Comfortable functionality of the report-system allows producing the statistic data in the frame of each store and consultant, in addition to the questionnaire components. Such a method of data flow allows to rapidly monitor the level of service, as well as to provide prompt feedback to our employees. All of the above help us to greatly increase the level of professionalism.”

PZU

“PZU has been working with 4Service Group since 2011. The company implemented the Mystery Shopping program, which included the individual questionnaire which had been specifically developed according to our company standards. We receive regular updates on the monitoring results and also regular presentations of the outcomes.”

Socar

“Socar highly recommends 4Service as a reliable partner. They conduct high quality quantitative and qualitative studies and provide invaluable guidance on how to move forward.”

UniCreditBank

“It’s worth noting the following advantages of working with 4Service Group: – User friendliness of “Shopmetrics” platform. – A large base of mystery shoppers, thus facilitating “rotation” standards. – Flexibility and high-professionalism of the project team. As a result of our experience, UniCreditBank would like to fully recommend 4Service Group as a reliable and competent Mystery Shopping provider.”

Société Générale

“The broad base of Mystery shoppers allowed to provide their constant rotation of visitors and low recognition throughout the project. This gives us confidence in that the assessment of the work of the personnel is carried out independently and objectively.”

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