4Service Holdings GmbH
Global market research company
We design research and develop brands
Improve service PDF Presentation
How we work
Full cycle research design
Integrated & creative partner
In case you need to design and create your market research from scratch and find service insights
Project approach
Fieldwork & strategic partner
Whether you already have a brief and you need a tactic partner for your product or end client
Our Key Services
Mystery Shopping
We will help to reduce your expenses by up to 75% with the mystery shopping program
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Customer Experience Research
Create a positive consumer experience with Scheduling. Positive CX increases brand loyalty and chances of making regular purchases by customers
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Our valuable clients
Numbers we
are proud of
are proud of
55+
Countries coverage
450+
Ongoing projects
29
Languages we speak
4.5M
Service evaluations
98%
of clients extend the contracts from year to year
18
Years of experience
Client cases
What companies say about us
Karcher
“We started out with an open audit concept. But this concept did not reflect our real goals. In other words, the customer’s point of view was missing from the equation. And then we decided, after receiving the first results from our Russian colleagues, to start afresh with mystery shopping as a new tool to improve our sales performance.”
Nivea
“A large base of mystery shoppers allows evaluating the quality of service with the coverage of the whole country. Comfortable functionality of the report-system allows producing the statistic data in the frame of each store and consultant, in addition to the questionnaire components. Such a method of data flow allows to rapidly monitor the level of service, as well as to provide prompt feedback to our employees. All of the above help us to greatly increase the level of professionalism.”
UniCreditBank
“It’s worth noting the following advantages of working with 4Service Group: – User friendliness of “Shopmetrics” platform. – A large base of mystery shoppers, thus facilitating “rotation” standards. – Flexibility and high-professionalism of the project team. As a result of our experience, UniCreditBank would like to fully recommend 4Service Group as a reliable and competent Mystery Shopping provider.”
Jysk
“The polls are carried out with a certain frequency in order to keep track in time; the procedure has been done for decades. We conduct them once in half a year, measure brand knowledge, brand attitude, consumer perception of price level, quality level compared to specific competitors as well as how our consumers perceive the level of service in the store, that is, we evaluate all the factors. ”
Better Business
“Quick and efficient fieldwork. Prompt responses and updates from the primary contact.”
Socar
“Socar highly recommends 4Service as a reliable partner. They conduct high quality quantitative and qualitative studies and provide invaluable guidance on how to move forward.”
GetTaxi
“While working on the projects, 4Service has demonstrated it’s ability to approach the tasks with full responsibility, to perform the work properly and in time. Distinctive features of the «Scheduling Worldwide» work are its high professionalism, organization of the employees and experience in improving customer service.”
Our services is suitable for
Food retail
Automotive
Banks
Clothes
Fuel stations
IT
Governmental
Non-food retail
We design client
service across the Globe
service across the Globe
We definitely know how to boost
your personal sales up to 50%
your personal sales up to 50%
Be the first one to know strategies for promoting your business,
double the sales indicators of your staff and become a leader in your field!
Nowadays reality makes it obvious that globalisation processes have an impact on economy, economics, and management. Globalisation imperatives are implicated in the theory and practice of management, as well as in the marketing schemes. Under existing conditions, a business model is being transformed. Accordingly, its philosophy which is marketing itself, undergoes changes, too.
What is Global Marketing Research
Decision to enter a world market is a big commitment. In order to be successful, it is important that the company is aware of the consumer needs in the countries they do business in. Customers, their preferences and needs differ depending on habitation area.
The aim of global market study is to find out what consumers want, and how to produce the products needed. Such tools as market research survey, trials, observations help to better understand customers’ needs all over the world. In order to meet the needs and supply products consumers will purchase, companies use global market research.
Global marketplace is constantly changing. Marketing research agencies help companies find different ways for reaching a customer. Agencies gather the information the company needs for entering or operating in the market successfully.
Importance of Marketing Research Companies
Market research agency collects and processes data about actors and forces in the marketplace. If you need information regarding distributors, customers or competitors, you should apply to such firms.
Scheduling Worldwide is one of the leading European market research sample providers. We design investigation and develop brands. Our company offers all work in accordance with the agreed and tested international standards for quantitative and qualitative analyses for both ad-hoc and continuous studies.
Scheduling proves to be useful when you need conducting a market research in Europe and not only, from scratch and find service insights. From the other hand, Scheduling will become your strategic partner if you need it.
Key services we provide in terms of marketing research surveys:
- Testing for Digital Products
This service tests your digital products using our Global testers panel.
- Secret Shopper
Benefit from the evaluation of our Mystery Shoppers, analyse and grow your business, expanding new horizons.
- Customer Experience
We will help you to create exceptional customer experience.
- Retail audits
Use our Global auditors panel to inspect your retail network performance.
As a reputable marketing research agency, Scheduling invites you to take advantage of wide spectrum of data we collect and services offered.
