We present more than just a research
We help brands to grow and develop exceptional service culture, combining it with our personal values system and understanding that comes from Global experience, obsessive attention to details, outstanding creativity, efficient technology and perfect client centric approach.
Improve serviceOur story
SOME OF INTERESTING FACTS ABOUT US:
Scheduling is an integral part of 4SERVICE group — International customer experience company (est. 2001)
55+
Countries coverage
450+
Ongoing projects
29
Languages we speak
4.5M
Service evaluations
98%
of clients extend the contracts from year to year
18
Years of experience
The MSPA is the representative Trade Association for companies participating in the Mystery Shopping industry.
is the global association for the data and insights industry, with members based in 130 countries.
Values
We not just share difference – we appreciate it We believe in values that push us forward to the new heights
01Love
This is the touchstone for everything we do
And we love to do it. Pure and clear love that we integrate to all our research and approach gives us an open-minded vision and energy that we share with all our partners. And that includes creating the perfect experience for our customers and gives us unbelievable synchronization. Most of the clients we started with are still in our portfolio. The reason is that we love them and select our long-term commitment for matching their goals
02Honesty
One of the most important values for us
During all the processes of research design and workflow we are honest and fare with our customers and employees. Our life journey is full of comprehensive steps, so we believe that integrity and
clear, trustful data makes research world better and our customers happy.
All in all, it gives us a great advantage during communication as we ask direct questions in all situations and expect to get sincere answers
03Value
Core principle to create extraordinary and exceptional experience during collaboration
We always strive to give a maximum benefits for our customers. And we firmly sure, that even a small action should be done with value. That is why we find employees that can deliver the highest end data with the greatest value. This helps our clients to make data-driven decisions based on actionable and creative approach
04Boldness
This value is in our blood
We are greed to knew knowledge and always test new approach. We never stop and produce something brand-new. We always targeted for new challenges and we do not afraid the most sophisticated projects in the World.
We can definitely state that we are the most boldness company in research market. You can always count on us and on our crazy combination of knowledge, passion and power to surprise
05Desire
To be passionate is to be special. This is our aim
We appreciate difference and we are hungry to new heights. Being brave and set up new targets – this is all about collaboration with us. We explore new horizons combining case-studies from different areas and our clients share this inspiration moments with us. This is how we stay a top performers. You can be always sure that we won’t be satisfy with the results and ask for more steps to go further
Our Team
Elena Zhukova
Head of international department Nord
Alexey Tsysar
Owner at 4Service
Advantages
One Partner
We manage 55 countries in-house and elaborate 450+ projects annually
Unique
We created our own methodology combining technology and human knowledge
Flexible
Because of our mentality we are work-o-holics and top performers
Cost effective
We are the most cost effective research company in the World