4Service Holdings GmbH Main Website

Find out and solve your company's User Experience issues. Link

We present more than just a research

We help brands to grow and develop exceptional service culture, combining it with our personal values system and understanding that comes from Global experience, obsessive attention to details, outstanding creativity, efficient technology and perfect client centric approach.

Improve service

Our story

2001

4Service Company operational hub was established in Kiev. The first Mystery Shopping provider in CIS.

2005

Member of Mystery Shopping Providers association MSPA Europe

2006 - 2009

Opening new offices in CIS

2010

35,000 shoppers 100 projects 300,000 evaluations per year

2011

European expansion – 11 offices opened. 4Service Scheduling brand created. Big data analytics launch

2012 - 2016

International recognition – Elite member of MSPA two times in a row Esomar membership

2017

Top 10 European companies Scheduling grew 350%, and stayed the most cost-effective company in the World market

2018 - 2019

Final transformation to customer experience agency

SOME OF INTERESTING FACTS ABOUT US:

Scheduling is an integral part of 4SERVICE group — International customer experience company
 (est. 2001)

55+

Countries coverage

450+

Ongoing projects

29

Languages we speak

4.5M

Service evaluations

98%

of clients extend the contracts from year to year

18

Years of experience

MSPA

The MSPA is the representative Trade Association for companies participating in the Mystery Shopping industry.

Esomar

is the global association for the data and insights industry, with members based in 130 countries.

Values

We not just share difference – we appreciate it 
We believe in values that push us forward to the new heights

01Love

This is the touchstone for everything we do

And we love to do it. Pure and clear love that we integrate to all our research and approach gives us an open-minded vision and energy that we share with all our partners. And that includes creating the perfect experience for our customers and gives us unbelievable synchronization. Most of the clients we started with are still in our portfolio. The reason is that we love them and select our long-term commitment for matching their goals

02Honesty

One of the most important values for us

During all the processes of research design and workflow we are honest and fare with our customers and employees. Our life journey is full of comprehensive steps, so we believe that integrity and
clear, trustful data makes research world better and our customers happy.
All in all, it gives us a great advantage during communication as we ask direct questions in all situations and expect to get sincere answers

03Value

Core principle to create extraordinary and exceptional experience during collaboration

We always strive to give a maximum benefits for our customers. And we firmly sure, that even a small action should be done with value. That is why we find employees that can deliver the highest end data with the greatest value. This helps our clients to make data-driven decisions based on actionable and creative approach

04Boldness

This value is in our blood

We are greed to knew knowledge and always test new approach. We never stop and produce something brand-new. We always targeted for new challenges and we do not afraid the most sophisticated projects in the World.
We can definitely state that we are the most boldness company in research market. You can always count on us and on our crazy combination of knowledge, passion and power to surprise

05Desire

To be passionate is to be special. This is our aim

We appreciate difference and we are hungry to new heights. Being brave and set up new targets – this is all about collaboration with us. We explore new horizons combining case-studies from different areas and our clients share this inspiration moments with us. This is how we stay a top performers. You can be always sure that we won’t be satisfy with the results and ask for more steps to go further

Our Team

Elena Zhukova

Head of international department Nord

Alexey Tsysar

Owner at 4Service

Advantages

Partner

One Partner

We manage 55 countries in-house and elaborate 450+ projects annually

Unique

Unique

We created our own methodology combining technology and human knowledge

Flexible

Flexible

Because of our mentality we are work-o-holics and top performers

Cost

Cost effective

We are the most cost effective research company in the World

PDF
6 Things You Didn’t Know About Your Employees

PDFLeave your e-mail for get PDF