Research sample size calculator

Easily determine your business's key metrics and KPIs for customer support, service, and success with this free calculator template.

Net Promoter Score (NPS)
Customer Acquisition Cost (CAC)
Customer Lifetime Value (CLV)
CAC to CLV
Customer Satisfaction Score (CSAT)
Customer Effort Score (CES)
Customer Retention Rate (CRR)
Ravenue Chrun (RC)
First Contact Resolution (FCR)
Average Ticket Time. Full t. Daily.
Average Ticket Time. Full t. Weekly.
Average Ticket Time. Full t. Annually.
Average Ticket Time. Part t. Daily.
Average Ticket Time. Part t. Weekly.
Average Ticket Time. Part t. Annually.

Net Promoter Score (NPS)

Choose positive value, please

Choose positive value, please

Choose positive value, please

Total Responses: Enter correct values, please

NPS: Enter correct values, please

Calculate

Customer Acquisition Cost (CAC)

Choose positive value, please

Choose positive value, please

CAC: Enter correct values, please

Calculate

Customer Lifetime Value (CLV)

Choose positive value, please

Choose positive value, please

Customer Lifetime Value (CLV): Enter correct values, please

Calculate

CAC to CLV

Choose positive value, please

Choose positive value, please

CAC to CLV: Enter correct values, please

Calculate

Customer Satisfaction Score (CSAT)

Choose positive value, please

Choose positive value, please

Choose positive value, please

Choose positive value, please

Choose positive value, please

Choose positive value, please

Choose positive value, please

Choose positive value, please

Choose positive value, please

Choose positive value, please

Total: Enter correct values, please

CSAT: Enter correct values, please

Calculate

Customer Effort Score (CES)

Choose positive value, please

Choose positive value, please

Choose positive value, please

Choose positive value, please

Choose positive value, please

Total: Enter correct values, please

CES: Enter correct values, please

Calculate

Customer Retention Rate (CRR)

Choose positive value, please

Choose positive value, please

Choose positive value, please

CRR: Enter correct values, please

Calculate

Ravenue Chrun (RC)

Choose positive value, please

Choose positive value, please

Choose positive value, please

Ravenue Chrun: Enter correct values, please

Calculate

First Contact Resolution (FCR)

Choose positive value, please

Choose positive value, please

Choose positive value, please

First Contact Resolution Rate: Enter correct values, please

Calculate

Average Ticket Time (ATT). Full time employees. Daily.

Choose positive value, please

Choose positive value, please

Choose positive value, please

Total Hours Worked: Enter correct values, please

Average Ticket Time: Enter correct values, please

Calculate

Average Ticket Time (ATT). Full time employees. Weekly.

Choose positive value, please

Choose positive value, please

Choose positive value, please

Total Hours Worked This Week: Enter correct values, please

Average Ticket Time: Enter correct values, please

Calculate

Average Ticket Time (ATT). Full time employees. Annually.

Choose positive value, please

Choose positive value, please

Choose positive value, please

Total Hours Worked This Year: Enter correct values, please

Average Ticket Time: Enter correct values, please

Calculate

Average Ticket Time (ATT). Part time employees. Daily.

Choose positive value, please

Choose positive value, please

Average Ticket Time: Enter correct values, please

Calculate

Average Ticket Time (ATT). Part time employees. Weekly.

Choose positive value, please

Choose positive value, please

Average Ticket Time: Enter correct values, please

Calculate

Average Ticket Time (ATT). Part time employees. Annually.

Choose positive value, please

Choose positive value, please

Average Ticket Time: Enter correct values, please

Calculate

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