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Calculators

Easily determine your business's key metrics and KPIs for customer support, service, and success with this free calculator template.

Net Promoter Score (NPS)
Customer Acquisition Cost (CAC)
Customer Lifetime Value (CLV)
CAC to CLV
Customer Satisfaction Score (CSAT)
Customer Effort Score (CES)
Customer Retention Rate (CRR)
Ravenue Chrun (RC)
First Contact Resolution (FCR)
Average Ticket Time. Full t. Daily.
Average Ticket Time. Full t. Weekly.
Average Ticket Time. Full t. Annually.
Average Ticket Time. Part t. Daily.
Average Ticket Time. Part t. Weekly.
Average Ticket Time. Part t. Annually.

Net Promoter Score (NPS)

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Customer Acquisition Cost (CAC)

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Customer Lifetime Value (CLV)

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CAC to CLV

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Customer Satisfaction Score (CSAT)

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Customer Effort Score (CES)

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Customer Retention Rate (CRR)

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Ravenue Chrun (RC)

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First Contact Resolution (FCR)

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Average Ticket Time (ATT). Full time employees. Daily.

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Average Ticket Time (ATT). Full time employees. Weekly.

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Average Ticket Time (ATT). Full time employees. Annually.

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Average Ticket Time (ATT). Part time employees. Daily.

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Average Ticket Time (ATT). Part time employees. Weekly.

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Average Ticket Time (ATT). Part time employees. Annually.

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Determine key metrics for statistically significant results for a specific population using our free sample the margin of error based on your sample size.

is a management tool that can be used to assess the loyalty of the company’s customers. NPS can give you an excellent idea of your business, company, brand, and customers sentiment in general.

is an indicator that matters most when you are in the early stages of your startup growth, because if you want to survive, you need customers. It is calculated by summing up the company’s total sales and marketing costs, and dividing them by the number of new customers.

is a measure that reflects the total income that an enterprise can reasonably expect from a single customer. For this purpose, we multiply the average annual income by the average life expectancy of the customer.

This indicator allows us to compare the cost of acquisition of a customer with the profit that a client will receive over a certain period of time. This helps companies to know if customers are leaving before they start making a profit for the company.

is a baseline measure of customer satisfaction with products and/or brand services. Customer Satisfaction Score measures how happy your customers are. Before you can explore deeper ways to measure customer satisfaction, you need to adapt your marketing campaigns to this.

is an indicator that measures how much effort a customer needs to put to solve a problem, fulfill a request, buy/ return a product or answer a question.

defines the company’s ability to maintain a long-term relationship with the customer. A high score means that your customers are happy to return for a new purchase and recommend you to friends.

coefficient shows the percentage of customers lost by the company in a certain period. Revenue outflow is most often expressed as a whole number (rather than a ratio), but can be also expressed as an actual loss of income.

shows how often support cases are closed when you interact with a customer for the first time. For direct calls or web chats, this means that the customer’s problem will be solved before the customer hangs up the phone or closes the chat session.

determines how long it takes to process a complaint, request or question from a customer, including call time, chat time, end of call time, post-call or the time after an employee has finished his job in the chat.

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