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Calculators

Easily determine your business's key metrics and KPIs for customer support, service, and success with this free calculator template.

Net Promoter Score (NPS)
Customer Acquisition Cost (CAC)
Customer Lifetime Value (CLV)
CAC to CLV
Customer Satisfaction Score (CSAT)
Customer Effort Score (CES)
Customer Retention Rate (CRR)
Ravenue Chrun (RC)
First Contact Resolution (FCR)
Average Ticket Time. Full t. Daily.
Average Ticket Time. Full t. Weekly.
Average Ticket Time. Full t. Annually.
Average Ticket Time. Part t. Daily.
Average Ticket Time. Part t. Weekly.
Average Ticket Time. Part t. Annually.

Net Promoter Score (NPS)


    Choose positive value, please


    Choose positive value, please


    Choose positive value, please

    Total Responses: Enter correct values, please

    NPS: Enter correct values, please

    Calculate

    Customer Acquisition Cost (CAC)


      Choose positive value, please


      Choose positive value, please

      CAC: Enter correct values, please

      Calculate

      Customer Lifetime Value (CLV)


        Choose positive value, please


        Choose positive value, please

        Customer Lifetime Value (CLV): Enter correct values, please

        Calculate

        CAC to CLV


          Choose positive value, please


          Choose positive value, please

          CAC to CLV: Enter correct values, please

          Calculate

          Customer Satisfaction Score (CSAT)


            Choose positive value, please


            Choose positive value, please


            Choose positive value, please


            Choose positive value, please


            Choose positive value, please


            Choose positive value, please


            Choose positive value, please


            Choose positive value, please


            Choose positive value, please


            Choose positive value, please

            Total: Enter correct values, please

            CSAT: Enter correct values, please

            Calculate

            Customer Effort Score (CES)


              Choose positive value, please


              Choose positive value, please


              Choose positive value, please


              Choose positive value, please


              Choose positive value, please

              Total: Enter correct values, please

              CES: Enter correct values, please

              Calculate

              Customer Retention Rate (CRR)


                Choose positive value, please


                Choose positive value, please


                Choose positive value, please

                CRR: Enter correct values, please

                Calculate

                Ravenue Chrun (RC)


                  Choose positive value, please


                  Choose positive value, please


                  Choose positive value, please

                  Ravenue Chrun: Enter correct values, please

                  Calculate

                  First Contact Resolution (FCR)


                    Choose positive value, please


                    Choose positive value, please


                    Choose positive value, please

                    First Contact Resolution Rate: Enter correct values, please

                    Calculate

                    Average Ticket Time (ATT). Full time employees. Daily.


                      Choose positive value, please


                      Choose positive value, please


                      Choose positive value, please

                      Total Hours Worked: Enter correct values, please

                      Average Ticket Time: Enter correct values, please

                      Calculate

                      Average Ticket Time (ATT). Full time employees. Weekly.


                        Choose positive value, please


                        Choose positive value, please


                        Choose positive value, please

                        Total Hours Worked This Week: Enter correct values, please

                        Average Ticket Time: Enter correct values, please

                        Calculate

                        Average Ticket Time (ATT). Full time employees. Annually.


                          Choose positive value, please


                          Choose positive value, please


                          Choose positive value, please

                          Total Hours Worked This Year: Enter correct values, please

                          Average Ticket Time: Enter correct values, please

                          Calculate

                          Average Ticket Time (ATT). Part time employees. Daily.


                            Choose positive value, please


                            Choose positive value, please

                            Average Ticket Time: Enter correct values, please

                            Calculate

                            Average Ticket Time (ATT). Part time employees. Weekly.


                              Choose positive value, please


                              Choose positive value, please

                              Average Ticket Time: Enter correct values, please

                              Calculate

                              Average Ticket Time (ATT). Part time employees. Annually.


                                Choose positive value, please


                                Choose positive value, please

                                Average Ticket Time: Enter correct values, please

                                Calculate

                                Determine key metrics for statistically significant results for a specific population using our free sample the margin of error based on your sample size.

                                is a management tool that can be used to assess the loyalty of the company’s customers. NPS can give you an excellent idea of your business, company, brand, and customers sentiment in general.

                                is an indicator that matters most when you are in the early stages of your startup growth, because if you want to survive, you need customers. It is calculated by summing up the company’s total sales and marketing costs, and dividing them by the number of new customers.

                                is a measure that reflects the total income that an enterprise can reasonably expect from a single customer. For this purpose, we multiply the average annual income by the average life expectancy of the customer.

                                This indicator allows us to compare the cost of acquisition of a customer with the profit that a client will receive over a certain period of time. This helps companies to know if customers are leaving before they start making a profit for the company.

                                is a baseline measure of customer satisfaction with products and/or brand services. Customer Satisfaction Score measures how happy your customers are. Before you can explore deeper ways to measure customer satisfaction, you need to adapt your marketing campaigns to this.

                                is an indicator that measures how much effort a customer needs to put to solve a problem, fulfill a request, buy/ return a product or answer a question.

                                defines the company’s ability to maintain a long-term relationship with the customer. A high score means that your customers are happy to return for a new purchase and recommend you to friends.

                                coefficient shows the percentage of customers lost by the company in a certain period. Revenue outflow is most often expressed as a whole number (rather than a ratio), but can be also expressed as an actual loss of income.

                                shows how often support cases are closed when you interact with a customer for the first time. For direct calls or web chats, this means that the customer’s problem will be solved before the customer hangs up the phone or closes the chat session.

                                determines how long it takes to process a complaint, request or question from a customer, including call time, chat time, end of call time, post-call or the time after an employee has finished his job in the chat.

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