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Read NowService Design
Innovative idea, focusing on the creation of an attractive service, which is based on the reasonable needs of the client.
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Service design begins with a full understanding of people and their needs, and is based on three principles:
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CUSTOMER ORIENTATION
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COOPERATION
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CONSISTENCY
OUR SERVICES
- Customer service design
- Service design for leaders
- Service design for staff
- Open workshops
- Conducting strategic sessions
Benefits
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15+ years on the market
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More than 100 professionals
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100+ implemented cases in practice with the world's leading brands
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Sharing experiences with design thinking experts from 25 countries
They have already improved their performance
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CX consultant (Kazakhstan)
“Everything was interesting: creativity exercises, team approach, competitive spirit, support and inspiration, hands-on practice for service design tools, meetings and interviews with real customers.”
FORTEBANK
“We had a lot of practise during the course and all the material was presented in the form of a game. It was bright, exciting and captivating. I learned a lot of insights, several new tools and brushed up some skills.”
PRIVATBANK
“Thank you very much for the information and cool practice. Despite an online format, it was really 80% hand-on course! Special thanks for having challenges as one of the topics as it is relevant for many bankers, cloud solutions for co-creation, and the creative team.”
We have a common mission
We have become part of a community with a common mission, common goals and have the opportunity to work with a creative, energetic and innovative international team. Each member of the team has a history, bringing them together, giving our clients access to international experience and tools to inspire, challenge and strengthen their ability to solve problems creatively, helping organizations create a human-centered environment and thinking.
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