Employee Experience Research

The most progressive companies realised that personnel engagement and motivation ultimately affects customer experience. It is extremely important focusing on employee experience journey aspects, not less than on making profit, selling quality goods, providing good customer service. Successful business owners make efforts to create friendly environment for their staff in a company, and to reach only positive impressions of worker’s interaction with employer.

Employee Experience Definition: New Term of Marketing and HR

Employee work experience is personnel impression on company’s role of worker’ life.

Employee experience research has proved that work environment, business processes, and psychological climate significantly affects whether a worker will be able to fully approve himself at the workplace and, therefore, what business results he will perform. Interested business owners should be aware that not only internal motivation, but also working environment influence whether a worker develops, sets new goals, and can realize his talents and fulfill his potential in the best way.

Trends Of Employee Journey Mapping

Effective employee experience management is aimed at providing good professional practice for personnel, which then results positive customer experience.

For measuring employee experience, experts advise using employee onboarding journey map. This is a tool that helps investigating employee experience ex and the points of their interaction with the company. It is studied to find bottlenecks in processes of hiring, adapting and growing staff members, and improve them.

The stages of such map include “I will learn about the company”, “I have an interview in the company”, “I will adapt”, “I work”, “My career changes”, “I quit”, and “My life outside the company”.

Employee experience survey has shown, that creating a map can result:

• reducing turnover of workers;
• reducing the term of closing a vacancy;
• increasing personnel reserve;
• increasing worker’s position occupancy period.

Ways to Improve Employee Experience

Marketing experts have proved that workers journey influences company’s success. Creating a favorable experience for workers is priority task for HR specialists. If within the  organization difficulties and internal communication problems arise between staff members and managers, this will necessitate work efficiency decrease.

Agencies specialised at employee experience consulting advise using a tool of introducing an understandable and intuitive personnel management system, that will allow a worker to track his path in a company, feel his involvement in an organized and attentive corporation, receive quick answers to his wishes, learn new skills and plan his professional development.

Recommendations for communication with customers often come down to the fact that you need to respond quickly, be attentive to each request and be sure to offer a solution.

Conclusion

Experience of successful enterprises proves that there are no minor details in team-work. Even size of the table, noise level, scene from the window greatly affect the effectiveness of workers. And job applicants or former staff member who were offended by the company, are important figures in building Company’s brand.

With the aim of obtaining positive employee experience companies should remember that struggle for the most talented and strongly potential professionals endures these days. And business’s future success depends on them. Just be aware that a worker of any position has his own needs that he came to realize, including in your company.

Staff relations should involve the activity for improving both working conditions and personnel productivity, increasing their involvement, loyalty and other vibe things.