Customer journey

Shape the best customer journey with us

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Services in numbers
100%

Our clients recommend to design customer journey with us after 1st project

85%

Of cases with customer journey design gave them additional financial profit

53%

Of saving operational efforts guarantee

It takes 12 positive customer experiences to make up for one negative experience.

33% of consumers would recommend a brand that provides a quick but ineffective response.

70% of buying experiences are based on how the customer feels they are being treated.

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Sample of Customer Journey program and analytical report.

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How it works?
  • Share your request with us
  • We analyze your customer journey
  • We explore the gaps
  • We upgrade and design customer journey
  • You create superb customers experience
Benefits
  • Service design methods

  • verified
  • Best practices

  • verified
  • Own methodology

  • verified
  • Big data algorithms and human knowledge

They have already improved their performance
unicredit - Customer journey
UniCreditBank

“It’s worth noting the following advantages of working with 4Service Group: – User friendliness of “Shopmetrics” platform. – A large base of mystery shoppers, thus facilitating “rotation” standards. – Flexibility and high-professionalism of the project team. As a result of our experience, UniCreditBank would like to fully recommend 4Service Group as a reliable and competent Mystery Shopping provider.”

nivea - Customer journey
Nivea

“A large base of mystery shoppers allows evaluating the quality of service with the coverage of the whole country. Comfortable functionality of the report-system allows producing the statistic data in the frame of each store and consultant, in addition to the questionnaire components. Such a method of data flow allows to rapidly monitor the level of service, as well as to provide prompt feedback to our employees. All of the above help us to greatly increase the level of professionalism.”

karcher - Customer journey
Karcher

“We started out with an open audit concept. But this concept did not reflect our real goals. In other words, the customer’s point of view was missing from the equation. And then we decided, after receiving the first results from our Russian colleagues, to start afresh with mystery shopping as a new tool to improve our sales performance.”

jysk - Customer journey
Jysk

“The polls are carried out with a certain frequency in order to keep track in time; the procedure has been done for decades. We conduct them once in half a year, measure brand knowledge, brand attitude, consumer perception of price level, quality level compared to specific competitors as well as how our consumers perceive the level of service in the store, that is, we evaluate all the factors. ”

ipsos - Customer journey
Ipsos-Comcon

“When there are requests for mystery shoppers we consider Scheduling Worldwide in the first place. ”

bbb - Customer journey
Better Business

“Quick and efficient fieldwork. Prompt responses and updates from the primary contact.”

Would you like to improve your customer experience?

Reveal how your customer’s journey influence on your KPI’s. Find out where your company loses money for vain processes

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