Usability testing for bots & Websites

Improve chat bots & UI/UX with our 500,000 shoppers database

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Services in numbers

Of our clients mentioned that bots help them to reduce operational expenses


Of clients start customer journey using chats or bots


Of our research starts from sales funnel analytics

75% of smartphone users leave websites that are not optimized for mobile devices.

93% of customers consider the visual appeal of the site a key factor when making a purchase decision.

Usability improvement can provide you with up to 83% ROI.

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Sample of Digital Products Testing program and analytical report.

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How it works?
  • You send us a reques
  • We form the team according to your needs
  • We launch the work and vulnerability search
  • You receive the full list with all weaknesses
  • You receive the fixing instructions
Our high quality standarts
  • quality01

    3 steps of training for Mystery shoppers

  • verified
  • quality02

    Regular rotation of mystery shoppers

  • verified
  • quality03

    Fraud prevention standards

  • verified
  • quality04

    Shoppers certification

They have already improved their performance
karcher - Bots and web usability

“We started out with an open audit concept. But this concept did not reflect our real goals. In other words, the customer’s point of view was missing from the equation. And then we decided, after receiving the first results from our Russian colleagues, to start afresh with mystery shopping as a new tool to improve our sales performance.”

unicredit - Bots and web usability

“It’s worth noting the following advantages of working with 4Service Group: – User friendliness of “Shopmetrics” platform. – A large base of mystery shoppers, thus facilitating “rotation” standards. – Flexibility and high-professionalism of the project team. As a result of our experience, UniCreditBank would like to fully recommend 4Service Group as a reliable and competent Mystery Shopping provider.”

nivea - Bots and web usability

“A large base of mystery shoppers allows evaluating the quality of service with the coverage of the whole country. Comfortable functionality of the report-system allows producing the statistic data in the frame of each store and consultant, in addition to the questionnaire components. Such a method of data flow allows to rapidly monitor the level of service, as well as to provide prompt feedback to our employees. All of the above help us to greatly increase the level of professionalism.”

bbb - Bots and web usability
Better Business

“Quick and efficient fieldwork. Prompt responses and updates from the primary contact.”

jysk - Bots and web usability

“The polls are carried out with a certain frequency in order to keep track in time; the procedure has been done for decades. We conduct them once in half a year, measure brand knowledge, brand attitude, consumer perception of price level, quality level compared to specific competitors as well as how our consumers perceive the level of service in the store, that is, we evaluate all the factors. ”

socar - Bots and web usability

“Socar highly recommends 4Service as a reliable partner. They conduct high quality quantitative and qualitative studies and provide invaluable guidance on how to move forward.”

Web usability need for testing

Analyze your system from customers’ perspective

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6 Things You Didn’t Know About Your Employees

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