Bots and web usability

Improve chat bots & UI/UX with our 500,000 shoppers database

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Services in numbers

93%

Of our clients mentioned that bots help them to reduce operational expenses

72%

Of clients start customer journey using chats or bots

95%

Of our research starts from sales funnel analytics

75% of smartphone users leave websites that are not optimized for mobile devices.

93% of customers consider the visual appeal of the site a key factor when making a purchase decision.

Usability improvement can provide you with up to 83% ROI.

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Sample of Digital Products Testing program and analytical report.

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How it works?

  • You send us a reques
  • We form the team according to your needs
  • We launch the work and vulnerability search
  • You receive the full list with all weaknesses
  • You receive the fixing instructions

Our high quality standarts

  • quality01

    3 steps of training for Mystery shoppers

  • verified
  • quality02

    Regular rotation of mystery shoppers

  • verified
  • quality03

    Fraud prevention standards

  • verified
  • quality04

    Shoppers certification

They have already improved their performance

kamaz - Bots and web usability

Kamaz

“4Service offers high quality investigations and we are absolutely delighted with their results which help us evaluate customer loyalty and influence how we improve on our service. We feel 100% certain we have made the right decision in choosing 4Service to conduct this work for us.”

get taxi - Bots and web usability

GetTaxi

“While working on the projects, 4Service has demonstrated it’s ability to approach the tasks with full responsibility, to perform the work properly and in time. Distinctive features of the «Scheduling Worldwide» work are its high professionalism, organization of the employees and experience in improving customer service.”

bbb - Bots and web usability

Better Business

“Quick and efficient fieldwork. Prompt responses and updates from the primary contact.”

ipsos - Bots and web usability

Ipsos-Comcon

“When there are requests for mystery shoppers we consider Scheduling Worldwide in the first place. ”

jysk - Bots and web usability

Jysk

“The polls are carried out with a certain frequency in order to keep track in time; the procedure has been done for decades. We conduct them once in half a year, measure brand knowledge, brand attitude, consumer perception of price level, quality level compared to specific competitors as well as how our consumers perceive the level of service in the store, that is, we evaluate all the factors. ”

karcher - Bots and web usability

Karcher

“We started out with an open audit concept. But this concept did not reflect our real goals. In other words, the customer’s point of view was missing from the equation. And then we decided, after receiving the first results from our Russian colleagues, to start afresh with mystery shopping as a new tool to improve our sales performance.”

socar - Bots and web usability

Socar

“Socar highly recommends 4Service as a reliable partner. They conduct high quality quantitative and qualitative studies and provide invaluable guidance on how to move forward.”

Web usability need for testing

Analyze your system from customers’ perspective

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