Banks and bank cards testing

Test your financial digital service with our Global testers panel

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Services in numbers

93%

Of our clients mentioned that digital solutions are a key part of their strategy

85%

Of banks add one or more features to their product every month

95%

Of our clients stated that mass testing is a must have practice

42% of service agents are unable to efficiently resolve customer issues due to disconnected systems, archaic user interfaces, and multiple applications.

45% of US consumers will abandon an online transaction if their questions or concerns are not addressed quickly.

89% of consumers have stopped doing business with a company after experiencing poor customer service.

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Sample of Digital Products Testing program and analytical report.

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How does we works?

  • You send us a request
  • We form the team according to your needs
  • We test your financial digital service
  • You receive the full list with all weaknesses
  • You receive the fixing instructions

Our high quality standarts

  • Agile approach

  • verified
  • Target audience selection

  • verified
  • Global coverage

  • verified
  • Data quality check

They have already improved their performance

unicredit - Banks and bank cards testing

UniCreditBank

“It’s worth noting the following advantages of working with 4Service Group: – User friendliness of “Shopmetrics” platform. – A large base of mystery shoppers, thus facilitating “rotation” standards. – Flexibility and high-professionalism of the project team. As a result of our experience, UniCreditBank would like to fully recommend 4Service Group as a reliable and competent Mystery Shopping provider.”

societe generale - Banks and bank cards testing

Société Générale

“The broad base of Mystery shoppers allowed to provide their constant rotation of visitors and low recognition throughout the project. This gives us confidence in that the assessment of the work of the personnel is carried out independently and objectively.”

pzu - Banks and bank cards testing

PZU

“PZU has been working with 4Service Group since 2011. The company implemented the Mystery Shopping program, which included the individual questionnaire which had been specifically developed according to our company standards. We receive regular updates on the monitoring results and also regular presentations of the outcomes.”

ipsos - Banks and bank cards testing

Ipsos-Comcon

“When there are requests for mystery shoppers we consider Scheduling Worldwide in the first place. ”

bbb - Banks and bank cards testing

Better Business

“Quick and efficient fieldwork. Prompt responses and updates from the primary contact.”

Bank cards and banks testing

Regardless of whether your company is launching a new product in finances or whether you are not satisfied with your customers retention, testing of both processes and technologies will provide you will all the needed answers, solutions and insights.

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