Mystery Employee

Upgrade your HR processes with Mystery employee

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Services in numbers

93%

Clients run program on a quarterly basis

+25%

Average target products growth after second stage of the program

500%

Budgets economy comparing to direct marketing

70% of buying experiences are based on how the customer feels he/she is being treated

Customer churn is attributed to the poor quality of customer service.

55% of consumers would pay more for better customer experience.

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Sample of Mystery Employee program and analytical report.

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How it works?

  • You send us a request
  • We form the team according to your needs
  • Coordinate the scope of work
  • Deliver work
  • You receive the fixing instructions to raise the loyalty of employees

  • quality01

    Cross-continental experience

  • verified
  • quality04

    Shoppers grading-based selection

  • verified
  • quality03

    Smart cases and results guarantee

  • verified
  • quality02

    Project design according to your sales targets

They have already improved their performance

socar - Mystery Employee

Socar

“Socar highly recommends 4Service as a reliable partner. They conduct high quality quantitative and qualitative studies and provide invaluable guidance on how to move forward.”

nivea - Mystery Employee

Nivea

“A large base of mystery shoppers allows evaluating the quality of service with the coverage of the whole country. Comfortable functionality of the report-system allows producing the statistic data in the frame of each store and consultant, in addition to the questionnaire components. Such a method of data flow allows to rapidly monitor the level of service, as well as to provide prompt feedback to our employees. All of the above help us to greatly increase the level of professionalism.”

bbb - Mystery Employee

Better Business

“Quick and efficient fieldwork. Prompt responses and updates from the primary contact.”

ipsos - Mystery Employee

Ipsos-Comcon

“When there are requests for mystery shoppers we consider Scheduling Worldwide in the first place. ”

unicredit - Mystery Employee

UniCreditBank

“It’s worth noting the following advantages of working with 4Service Group: – User friendliness of “Shopmetrics” platform. – A large base of mystery shoppers, thus facilitating “rotation” standards. – Flexibility and high-professionalism of the project team. As a result of our experience, UniCreditBank would like to fully recommend 4Service Group as a reliable and competent Mystery Shopping provider.”

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6 Things You Didn’t Know About Your Employees

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