Mystery Employee

Upgrade your HR processes with Mystery employee

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Services in numbers
93%

Clients run program on a quarterly basis

+25%

Average target products growth after second stage of the program

500%

Budgets economy comparing to direct marketing

70% of buying experiences are based on how the customer feels he/she is being treated

Customer churn is attributed to the poor quality of customer service.

55% of consumers would pay more for better customer experience.

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Sample of Mystery Employee program and analytical report.

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How it works?
  • You send us a request
  • We form the team according to your needs
  • Coordinate the scope of work
  • Deliver work
  • You receive the fixing instructions to raise the loyalty of employees
  • quality01

    Cross-continental experience

  • verified
  • quality04

    Shoppers grading-based selection

  • verified
  • quality03

    Smart cases and results guarantee

  • verified
  • quality02

    Project design according to your sales targets

They have already improved their performance
unicredit - Mystery Employee
UniCreditBank

“It’s worth noting the following advantages of working with 4Service Group: – User friendliness of “Shopmetrics” platform. – A large base of mystery shoppers, thus facilitating “rotation” standards. – Flexibility and high-professionalism of the project team. As a result of our experience, UniCreditBank would like to fully recommend 4Service Group as a reliable and competent Mystery Shopping provider.”

nivea - Mystery Employee
Nivea

“A large base of mystery shoppers allows evaluating the quality of service with the coverage of the whole country. Comfortable functionality of the report-system allows producing the statistic data in the frame of each store and consultant, in addition to the questionnaire components. Such a method of data flow allows to rapidly monitor the level of service, as well as to provide prompt feedback to our employees. All of the above help us to greatly increase the level of professionalism.”

jysk - Mystery Employee
Jysk

“The polls are carried out with a certain frequency in order to keep track in time; the procedure has been done for decades. We conduct them once in half a year, measure brand knowledge, brand attitude, consumer perception of price level, quality level compared to specific competitors as well as how our consumers perceive the level of service in the store, that is, we evaluate all the factors. ”

karcher - Mystery Employee
Karcher

“We started out with an open audit concept. But this concept did not reflect our real goals. In other words, the customer’s point of view was missing from the equation. And then we decided, after receiving the first results from our Russian colleagues, to start afresh with mystery shopping as a new tool to improve our sales performance.”

socar - Mystery Employee
Socar

“Socar highly recommends 4Service as a reliable partner. They conduct high quality quantitative and qualitative studies and provide invaluable guidance on how to move forward.”

bbb - Mystery Employee
Better Business

“Quick and efficient fieldwork. Prompt responses and updates from the primary contact.”

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6 Things You Didn’t Know About Your Employees

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