Retail audits

Check your retail chain performance with our Global auditors’ panel

Get Started Now Get Info
Services in numbers
60%

Of our clients combine open audits and mystery shopping program

80%

Of our clients stated that they included program results to employees motivation

100%

Of our auditors passed certification

It takes 12 positive customer experiences to make up for one negative experience.

It is 6-7 times more costly to attract a new customer than it is to retain an existing customer.

89% of consumers have stopped doing business with a company after experiencing poor customer service.

Get Free

Sample of Retail Audits program and analytical report.

Get Free Research
How it works?
  • Send us your request
  • We analyze database
  • We create your program design
  • We deliver data & recommendations
  • You know how to improve your retail performance
Our high quality standarts
  • Certified auditors in every country

  • verified
  • Own high-quality standards

  • verified
  • Fast data delivery

  • verified
  • Big data analytics and insights

They have already improved their performance
unicredit - Retail audits
UniCreditBank

“It’s worth noting the following advantages of working with 4Service Group: – User friendliness of “Shopmetrics” platform. – A large base of mystery shoppers, thus facilitating “rotation” standards. – Flexibility and high-professionalism of the project team. As a result of our experience, UniCreditBank would like to fully recommend 4Service Group as a reliable and competent Mystery Shopping provider.”

karcher - Retail audits
Karcher

“We started out with an open audit concept. But this concept did not reflect our real goals. In other words, the customer’s point of view was missing from the equation. And then we decided, after receiving the first results from our Russian colleagues, to start afresh with mystery shopping as a new tool to improve our sales performance.”

bbb - Retail audits
Better Business

“Quick and efficient fieldwork. Prompt responses and updates from the primary contact.”

ipsos - Retail audits
Ipsos-Comcon

“When there are requests for mystery shoppers we consider Scheduling Worldwide in the first place. ”

jysk - Retail audits
Jysk

“The polls are carried out with a certain frequency in order to keep track in time; the procedure has been done for decades. We conduct them once in half a year, measure brand knowledge, brand attitude, consumer perception of price level, quality level compared to specific competitors as well as how our consumers perceive the level of service in the store, that is, we evaluate all the factors. ”

nivea - Retail audits
Nivea

“A large base of mystery shoppers allows evaluating the quality of service with the coverage of the whole country. Comfortable functionality of the report-system allows producing the statistic data in the frame of each store and consultant, in addition to the questionnaire components. Such a method of data flow allows to rapidly monitor the level of service, as well as to provide prompt feedback to our employees. All of the above help us to greatly increase the level of professionalism.”

Know the facts about how your brand is positioned in store, and how it is viewed by customers Find out
Read More ›
PDF
6 Things You Didn’t Know About Your Employees

PDFLeave your e-mail for get PDF