Retail audits

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Services in numbers


Of our clients combine open audits and mystery shopping program


Of our clients stated that they included program results to employees motivation


Of our auditors passed certification

It takes 12 positive customer experiences to make up for one negative experience.

It is 6-7 times more costly to attract a new customer than it is to retain an existing customer.

89% of consumers have stopped doing business with a company after experiencing poor customer service.

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Sample of Retail Audits program and analytical report.

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How it works?

  • Send us your request
  • We analyze database
  • We create your program design
  • We deliver data & recommendations
  • You know how to improve your retail performance

Our high quality standarts

  • Certified auditors in every country

  • verified
  • Own high-quality standards

  • verified
  • Fast data delivery

  • verified
  • Big data analytics and insights

They have already improved their performance

karcher - Retail audits


“We started out with an open audit concept. But this concept did not reflect our real goals. In other words, the customer’s point of view was missing from the equation. And then we decided, after receiving the first results from our Russian colleagues, to start afresh with mystery shopping as a new tool to improve our sales performance.”

bbb - Retail audits

Better Business

“Quick and efficient fieldwork. Prompt responses and updates from the primary contact.”

ipsos - Retail audits


“When there are requests for mystery shoppers we consider Scheduling Worldwide in the first place. ”

socar - Retail audits


“Socar highly recommends 4Service as a reliable partner. They conduct high quality quantitative and qualitative studies and provide invaluable guidance on how to move forward.”

unicredit - Retail audits


“It’s worth noting the following advantages of working with 4Service Group: – User friendliness of “Shopmetrics” platform. – A large base of mystery shoppers, thus facilitating “rotation” standards. – Flexibility and high-professionalism of the project team. As a result of our experience, UniCreditBank would like to fully recommend 4Service Group as a reliable and competent Mystery Shopping provider.”

Know the facts about how your brand is positioned in store, and how it is viewed by customers

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6 Things You Didn’t Know About Your Employees

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