Customer Experience

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Services in numbers
92 %

Of our clients declared that CX level corresponds with sales results

74%

Of our clients started to design CX right after Mystery shopping program

88%

Of our clients included CX as the integral part of Global strategy

It takes 12 positive customer experiences to make up for one negative experience.

33% of consumers would recommend a brand that provides a quick but ineffective response.

70% of buying experiences are based on how the customer feels they are being treated.

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Sample of Customer Experience program and analytical report.

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How it works?
  • You fill out the request
  • We form the team according to your needs
  • Coordinate the scope of work
  • Deliver work
  • You get a business plan
Our high quality standards
  • Brand new technologies using peoples knowledge and machine learning

  • verified
  • Own indexes and methods

  • verified
  • Worldwide indexes measurement – NPS, CSI, CEST

  • verified
  • Competitors benchmark

They have already improved their performance
jysk - Customer Experience
Jysk

“The polls are carried out with a certain frequency in order to keep track in time; the procedure has been done for decades. We conduct them once in half a year, measure brand knowledge, brand attitude, consumer perception of price level, quality level compared to specific competitors as well as how our consumers perceive the level of service in the store, that is, we evaluate all the factors. ”

unicredit - Customer Experience
UniCreditBank

“It’s worth noting the following advantages of working with 4Service Group: – User friendliness of “Shopmetrics” platform. – A large base of mystery shoppers, thus facilitating “rotation” standards. – Flexibility and high-professionalism of the project team. As a result of our experience, UniCreditBank would like to fully recommend 4Service Group as a reliable and competent Mystery Shopping provider.”

karcher - Customer Experience
Karcher

“We started out with an open audit concept. But this concept did not reflect our real goals. In other words, the customer’s point of view was missing from the equation. And then we decided, after receiving the first results from our Russian colleagues, to start afresh with mystery shopping as a new tool to improve our sales performance.”

nivea - Customer Experience
Nivea

“A large base of mystery shoppers allows evaluating the quality of service with the coverage of the whole country. Comfortable functionality of the report-system allows producing the statistic data in the frame of each store and consultant, in addition to the questionnaire components. Such a method of data flow allows to rapidly monitor the level of service, as well as to provide prompt feedback to our employees. All of the above help us to greatly increase the level of professionalism.”

bbb - Customer Experience
Better Business

“Quick and efficient fieldwork. Prompt responses and updates from the primary contact.”

socar - Customer Experience
Socar

“Socar highly recommends 4Service as a reliable partner. They conduct high quality quantitative and qualitative studies and provide invaluable guidance on how to move forward.”

ipsos - Customer Experience
Ipsos-Comcon

“When there are requests for mystery shoppers we consider Scheduling Worldwide in the first place. ”

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6 Things You Didn’t Know About Your Employees

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