NPS management

Complex project design for building the 
best customer journey

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Services in numbers

100%

Of our clients confirmed connection between NPS and average bill growth

100%

Of our projects include NPS measurement

100%

Of reimbursement we guarantee in case you won’t be satisfied with our program

70% of buying experiences are based on how the customer feels they are being treated.

It takes 12 positive customer experiences to make up for one negative experience.

33% of consumers would recommend a brand that provides a quick but ineffective response.

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Sample of Customer Experience program and analytical report.

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How it works?

  • Share your request with us
  • We analyze your indicators
  • We find insights and connection
  • We correlate NPS and standards performance
  • We give you a strategy how to increase your average bill and high margin sales

Benefits

  • Advanced analytics

  • verified
  • Right standards and research methods

  • verified
  • Competitors comparison

  • verified
  • Global NPS database

They have already improved their performance

GetTaxi

“While working on the projects, 4Service has demonstrated it’s ability to approach the tasks with full responsibility, to perform the work properly and in time. Distinctive features of the «Scheduling Worldwide» work are its high professionalism, organization of the employees and experience in improving customer service.”

Socar

“Socar highly recommends 4Service as a reliable partner. They conduct high quality quantitative and qualitative studies and provide invaluable guidance on how to move forward.”

Société Générale

“The broad base of Mystery shoppers allowed to provide their constant rotation of visitors and low recognition throughout the project. This gives us confidence in that the assessment of the work of the personnel is carried out independently and objectively.”

Сustomer experience surveys

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