Net Promoter Score management (NPS)

Complex project design for building the 
best customer journey

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Services in numbers


Of our clients confirmed connection between NPS and average bill growth


Of our projects include NPS measurement


Of reimbursement we guarantee in case you won’t be satisfied with our program

70% of buying experiences are based on how the customer feels they are being treated.

It takes 12 positive customer experiences to make up for one negative experience.

33% of consumers would recommend a brand that provides a quick but ineffective response.

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Sample of Customer Experience program and analytical report.

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How it works?
  • You fill out the request
  • We analyze your indicators
  • We find insights and connection
  • We correlate NPS and standards performance
  • We give you a strategy how to increase your average bill and high margin sales


  • Advanced analytics

  • verified
  • Right standards and research methods

  • verified
  • Competitors comparison

  • verified
  • Global NPS database

They have already improved their performance

unicredit - NPS management


“It’s worth noting the following advantages of working with 4Service Group: – User friendliness of “Shopmetrics” platform. – A large base of mystery shoppers, thus facilitating “rotation” standards. – Flexibility and high-professionalism of the project team. As a result of our experience, UniCreditBank would like to fully recommend 4Service Group as a reliable and competent Mystery Shopping provider.”

nivea - NPS management


“A large base of mystery shoppers allows evaluating the quality of service with the coverage of the whole country. Comfortable functionality of the report-system allows producing the statistic data in the frame of each store and consultant, in addition to the questionnaire components. Such a method of data flow allows to rapidly monitor the level of service, as well as to provide prompt feedback to our employees. All of the above help us to greatly increase the level of professionalism.”

jysk - NPS management


“The polls are carried out with a certain frequency in order to keep track in time; the procedure has been done for decades. We conduct them once in half a year, measure brand knowledge, brand attitude, consumer perception of price level, quality level compared to specific competitors as well as how our consumers perceive the level of service in the store, that is, we evaluate all the factors. ”

karcher - NPS management


“We started out with an open audit concept. But this concept did not reflect our real goals. In other words, the customer’s point of view was missing from the equation. And then we decided, after receiving the first results from our Russian colleagues, to start afresh with mystery shopping as a new tool to improve our sales performance.”

socar - NPS management


“Socar highly recommends 4Service as a reliable partner. They conduct high quality quantitative and qualitative studies and provide invaluable guidance on how to move forward.”

Grow the NPS of your customers for 12% with us!

Are you aware, It is 6-7 time more costly to attract a new customer than to retain an existing one? Take a chance to increase the loyalty of your clients, improve your business and reap the benefits of mystery shopping program!

Know how

6 Things You Didn’t Know About Your Employees

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