Mystery Shopping

Analyse and grow your business with the help and expertise of our 500,000+ Mystery Shoppers.

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Services in numbers

93%

Of clients observe service growth already after first month of cooperation

76%

Using our resources, you will be able to reduce your costs by up to 75%, depending on the program's scale

95%

Of our clients integrated program results to all levels of employee’s motivation

It takes 12 positive customer experiences to make up for one negative experience.

It is 6-7 times more costly to attract a new customer than it is to retain an existing one.

89% of consumers have stopped doing business with a company after experiencing poor customer service.

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Sample of Mystery Shopping program and analytical report.

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How does we work?

  • You send us a request
  • We analize your needs
  • Coordinate the scope of work
  • Deliver work
  • Get business plan

Our high quality standards

  • quality01

    Audience selection according to your business profile

  • verified
  • Regular shoppers’ grade

  • verified
  • quality03

    Fraud prevention standarts

  • verified
  • quality02

    Regular rotation of mystery shoppers

They have already improved their performance

nivea - Mystery Shopping

Nivea

“A large base of mystery shoppers allows evaluating the quality of service with the coverage of the whole country. Comfortable functionality of the report-system allows producing the statistic data in the frame of each store and consultant, in addition to the questionnaire components. Such a method of data flow allows to rapidly monitor the level of service, as well as to provide prompt feedback to our employees. All of the above help us to greatly increase the level of professionalism.”

unicredit - Mystery Shopping

UniCreditBank

“It’s worth noting the following advantages of working with 4Service Group: – User friendliness of “Shopmetrics” platform. – A large base of mystery shoppers, thus facilitating “rotation” standards. – Flexibility and high-professionalism of the project team. As a result of our experience, UniCreditBank would like to fully recommend 4Service Group as a reliable and competent Mystery Shopping provider.”

karcher - Mystery Shopping

Karcher

“We started out with an open audit concept. But this concept did not reflect our real goals. In other words, the customer’s point of view was missing from the equation. And then we decided, after receiving the first results from our Russian colleagues, to start afresh with mystery shopping as a new tool to improve our sales performance.”

ipsos - Mystery Shopping

Ipsos-Comcon

“When there are requests for mystery shoppers we consider Scheduling Worldwide in the first place. ”

jysk - Mystery Shopping

Jysk

“The polls are carried out with a certain frequency in order to keep track in time; the procedure has been done for decades. We conduct them once in half a year, measure brand knowledge, brand attitude, consumer perception of price level, quality level compared to specific competitors as well as how our consumers perceive the level of service in the store, that is, we evaluate all the factors. ”

Are you aware, It is 6-7 time more costly to attract a new customer than to retain an existing one?

Take a chance to increase the loyalty of your clients, improve your business and reap the benefits of mystery shopping program!

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6 Things You Didn’t Know About Your Employees

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